Frequently asked questions
You can reach us through the live chat option at the bottom right corner of our website or by emailing us at [email protected].
We offer replacements or refunds for any damaged or defective items within 14 days of delivery. For more details, please refer to our Refund Policy.
Delivery times vary by country and region. In the US, the average delivery time is 7 business days. For detailed information, please check our Shipping Policy.
You should have received an order tracking number via email. Packages are rarely lost, but if your package hasn’t arrived at your delivery address, please contact us via live chat or email. We will arrange for a new package to be sent to you as soon as possible.
Yes, we offer free shipping worldwide for orders over USD 30. For detailed shipping times and conditions, please refer to our Shipping Policy.
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us via live chat or email as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
